Teleperformance SE (OTCPK:TLPFY)

$ 56.38 0.92 (1.66%) Market Cap: 6.72 Bil Enterprise Value: 11.55 Bil PE Ratio: 10.47 PB Ratio: 1.53 GF Score: 79/100

Full Year 2023 Teleperformance SE Earnings Call Transcript
Mar 07, 2024

$47.19 (-21.75%)

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$139.15 (-1.34%)

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Half Year 2020 Teleperformance SE Earnings Call Transcript
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$140.24 (+0.68%)

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Teleperformance SE Annual Shareholders Meeting (English, French) Transcript
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Feb 21, 2020
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Half Year 2019 Teleperformance SE Earnings Call Transcript
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Full Year 2023 Teleperformance SE Earnings Call Transcript

Mar 07, 2024 / 10:30AM GMT

Release Date Price: $47.19 (-21.75%)

Transcript

Daniel Julien

Teleperformance SE - Founder, Executive Chairman & CEO

Good morning, ladies and gentlemen, and thank you for being here for our presentation of our 2023 annual results. But before to start the formal presentation, I would like to address the elephant in the room now. And the elephant in the room is AI and new Gen AI, an enhancer for the human employees who do a job or is it the beginning of the great replacement. And what I can tell you over the business that we are doing is that it's mostly an enhancer, more accuracy, more productivity, and it gives us the ability to manage end-to-end more complex solutions. So that's why we embrace it.

In few cases, but it's the minority of the cases, it replace the human employee and this is typically for more simple transactional factual interaction. Let's not forget that we are hired to help companies to reduce the friction that they have with their customers and to maintain the loyalty to the brand. And when a customer contact us, in most of the case, it's because there is a friction, there is a frustration. And of course, we need to give

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