Release Date: April 23, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Positive Points
- The Western Union Co (WU, Financial) reported a seventh consecutive quarter of above 3% transaction growth, excluding Iraq, Russia, and Belarus.
- The company's branded digital business continues to perform well with 14% transaction growth and 8% adjusted revenue growth in the quarter.
- Europe showed strong performance with 10% transaction growth, leading to regional revenue growth of 5%.
- The acquisition of Euro Change is expected to add roughly 1% to revenue growth this year and is anticipated to be accretive in 2025.
- The company achieved $30 million in operational efficiency savings in the quarter, bringing total savings to $140 million, ahead of schedule.
Negative Points
- Adjusted revenue, excluding Iraq, declined 2% due to a difficult macro environment and tough comparisons against the previous year.
- The Americas faced geopolitical headwinds, with North America transaction growth about 100 basis points lower and LACA about 200 basis points lower than the previous quarter.
- Consumer Services adjusted revenue was down slightly due to a decline in the bill payment business in Latin America and a seasonally slow quarter for advertising and European travel.
- Adjusted earnings per share decreased to $0.41, down $0.04 from the same quarter last year, partly due to lower revenues from Iraq.
- The retail business in North America is underperforming, primarily due to geopolitical issues and slowing migration trends.
Q & A Highlights
Q: Can you discuss the pressures on the North American retail side and any channel shifts to digital?
A: Devin McGranahan, CEO, noted that both digital and retail channels in North America have slowed, with more significant impacts on the retail side. There has been little acceleration in channel migration, with consistent year-over-year numbers in North America.
Q: Does the 2025 guidance include the Euro Change acquisition, and how does it account for macroeconomic conditions?
A: Matthew Cagwin, CFO, confirmed that the guidance includes the Euro Change acquisition. The macroeconomic conditions and immigration changes have been factored into the forecast, with a leveling off observed in recent quarters.
Q: What are the expected contributions from new agents and digital acceleration beyond the Euro Change acquisition?
A: Matthew Cagwin highlighted new partnerships in the Middle East and the integration of Euro Change as key contributors. The Travel Money business and improvements in consumer services are also expected to drive growth.
Q: Can you provide insights into the digital transaction growth and the impact of the loyalty program?
A: Matthew Cagwin explained that the loyalty program aims to enhance customer retention and has had a modest impact on revenue. The APN business is growing rapidly, offering higher margins and stickier customer relationships.
Q: How are you applying learnings from Europe to improve North American operations?
A: Devin McGranahan discussed adopting a distribution strategy with controlled high-volume locations, competitive independent agents, and strategic partnerships. The approach is more advanced in Europe, with North America in earlier stages.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
