- Vonage partners with FREENOW to enhance secure customer communications across Europe using advanced API solutions.
- FREENOW achieves 100% conversion rate with RCS-ready devices, enhancing user interaction through innovative messaging.
- FREENOW, operating in 150 cities, plans to further improve security with Number Verification and Silent Authentication.
Vonage, a leader in cloud communications and a subsidiary of Ericsson (ERIC), has announced a significant agreement with FREENOW, Europe's leading multi-mobility app, to transform its customer communication strategy. The collaboration aims to leverage Vonage's advanced Communications APIs, enhancing communication through more secure and branded messaging solutions.
FREENOW operates in nine European countries, offering a variety of mobility services, including taxis, car-sharing, e-scooters, and e-bikes, across 150 cities. By integrating Vonage's Messages API, which features RCS, WhatsApp, and SMS support, along with Fraud Defender Advanced and Number Verification, FREENOW aims to improve customer trust and interaction simplicity.
The partnership has already yielded impressive results, with FREENOW achieving a 100% conversion rate on RCS-ready devices. The company is set to incorporate branded interactive messages to further enhance user engagement and trust. Future plans include implementing Number Verification and Silent Authentication via Network APIs to bolster customer interaction security.
Tim Ossenfort, Vice President of Engineering at FREENOW, highlighted the significance of the partnership: "Vonage's APIs provide us with the flexibility and reliability to meet the demands of millions of users across Europe, enabling us to deliver branded, interactive experiences that inspire confidence, enhance engagement, and simplify the customer experience."
