- Sprinklr (CXM, Financial) has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms.
- Sprinklr's platform integrates both solicited and unsolicited feedback to provide actionable insights.
- AI-powered features and unified feedback collection streamline customer experience management.
Sprinklr (CXM), a prominent player in the unified customer experience management arena, has been named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms. This recognition underscores the company's prowess in enabling businesses to effectively manage customer feedback through its advanced platform. Sprinklr's solution integrates both solicited feedback, such as surveys, and unsolicited signals from social media and reviews into a single actionable insight system.
The platform stands out with its AI-based analytics and conversational surveys, transforming traditional static forms into dynamic, engaging experiences. This innovative approach allows businesses to capture, analyze, and act on feedback more efficiently, connecting data insights seamlessly with actions across marketing and customer service functions to enhance issue resolution, optimize campaigns, proactively engage customers, and improve products and services.
With its unique capability to bridge the gap between data, insights, and action, Sprinklr continues to revolutionize how modern enterprises harness customer feedback to deliver extraordinary customer experiences worldwide.
