- BrightStar Credit Union (BSCU) partners with Jack Henry (JKHY, Financial) to enhance member experiences and support growth.
- BSCU transitions to Jack Henry's Symitar® platform, focusing on operational efficiency and security enhancements.
- The partnership includes implementing Financial Crimes Defender™ and modern payment solutions via RTP® network and FedNow Service.
BrightStar Credit Union (BSCU), a prominent financial institution in South Florida with nearly 60,000 members and $948 million in assets, has selected Jack Henry's (JKHY) Symitar® platform to enhance member experiences and fuel future growth. This alliance marks a significant shift for BSCU as it transitions from an in-house core to Jack Henry's private cloud environment, aiming to improve operational efficiencies and modernize its services.
As part of the transition, BSCU will implement Jack Henry Financial Crimes Defender™ to enhance its security measures and replace its manual fraud prevention methods. This upgrade is critical for BSCU, given the heightened fraud risk in South Florida, and will ensure more effective and efficient security management.
In addition, BSCU will adopt faster payment capabilities through the RTP® network and FedNow Service, facilitated by JHA PayCenter™ from Jack Henry. These enhancements will enable BSCU to offer more modern payment experiences, aligning with the rapidly evolving financial landscape and enhancing member satisfaction.
According to Biana Murnane, CEO and President of BSCU, the decision to partner with Jack Henry was influenced not only by their technology but also by the team's dedication and alignment with BSCU's values and goals. This collaboration reflects a commitment to improving member services and expanding commercial lending and business banking capabilities.
Brynn Ammon, President of Credit Union Solutions at Jack Henry, expressed the company's excitement to work with BSCU, a credit union committed to innovation and community enhancement. The partnership is expected to bolster BSCU's reach and service quality, benefiting educational communities and supporting financial literacy within the region.
