- Expanded partnership between Cognizant (CTSH, Financial) and DocuSign (DOCU) aims to boost digital transformation.
- Multi-year agreement enhances customer support services with a focus on intelligent agreement management.
- Strategic collaboration strengthens Cognizant's position in digital workflow and document management sectors.
Cognizant (CTSH) has announced an expanded partnership with DocuSign (DOCU) to enhance customer support and drive digital transformation. This collaboration reinforces their existing 360-degree relationship, elevating Cognizant's role as a services provider, go-to-market partner, and customer in a multi-year agreement.
The partnership centers around providing intelligent agreement management (IAM) solutions and comprehensive customer support services, including eSignature assistance, billing inquiries, and technical support. Key initiatives of the agreement include:
- Real-time customer assistance to quickly address technical issues and improve satisfaction.
- Development of learning and training resources to aid the effective deployment of DocuSign solutions.
- Enhanced back-office support services to maintain seamless operations.
- Onboarding consultations to guide new customers in setting up and managing DocuSign solutions.
This strategic move is poised to bring several benefits for Cognizant, such as securing a recurring revenue stream, boosting credibility in the document management market, and expanding expertise in IAM platforms. While financial details of the agreement remain undisclosed, the partnership aligns with Cognizant's strategy to strengthen high-value partnerships, moving further into digital transformation services.
By focusing on optimizing customer service management and streamlining agreement processes, Cognizant demonstrates a commitment to providing higher-value services beyond basic IT outsourcing. This partnership not only enhances Cognizant's market position but also leverages its expertise in AI and digital transformation to advance DocuSign's IAM platform, delivering more intelligent and efficient solutions to their customers.
