- Lennox International Inc. (LII, Financial) is significantly investing in its Dallas-Fort Worth area facilities to enhance customer service and distribution.
- New facilities include an expanded Regional Distribution Center and a 1.2-million-square-foot National Distribution Center expected to open by January 2026.
- Additional investments include a Customer Experience and Training Center that hosts over 1,000 customers annually.
Lennox International Inc. (LII), a leader in the HVAC industry, has announced substantial investments in the Dallas-Fort Worth area aimed at enhancing customer experience and expanding distribution infrastructure. The initiative includes the opening of an expanded Regional Distribution Center near DFW airport to boost product availability and service levels for metroplex customers.
The company is also investing in a new 1.2-million-square-foot National Distribution Center in Fort Worth, strategically aligning to strengthen its North American distribution network. This facility is projected to be operational by January 2026.
At its headquarters in Richardson, Texas, Lennox has unveiled a new Customer Experience and Training Center. This state-of-the-art facility features interactive exhibits of the latest Lennox residential and commercial products, including low GWP products and technology from Lennox Powered by Samsung. The center includes HVAC training labs and five classrooms, which provide hands-on educational opportunities for over 1,000 customers annually.
Further enhancing the customer experience, the Lennox Residential HVAC unit has launched a modernized Customer Service Center in Richardson. This facility features interactive dashboards displaying real-time performance metrics, helping the Lennox team provide dealers with timely updates and efficient service responses.
According to CEO Alok Maskara, these strategic investments demonstrate Lennox's commitment to reinforcing its distribution network and customer service capabilities, promising improved speed-to-market and long-term customer value. For more details about Lennox's training opportunities, visit Lennoxpros.com.
