- YK Communications increases employee course enrollment 6X in 90 days through Calix University partnership.
- Achieves exceptional Net Promoter Score of 92, far surpassing the industry average in the 30s.
- Offers value-added services like ExperienceIQ, ProtectIQ, Bark, and Arlo Secure through the Family Guardian plan.
YK Communications has partnered with Calix University to enhance its workforce into a competitive broadband experience provider (BXP). Over a 90-day period, the Texas-based company has managed to increase employee course enrollment by six-fold, leveraging specialized training programs to improve sales, marketing, leadership, and community outreach skills.
Impressively, YK Communications has achieved a Net Promoter Score of 92, significantly outperforming the telecommunications industry's average in the 30s. This achievement is largely attributed to their value-based offerings, such as the 'Family Guardian' plan, which includes features like ExperienceIQ advanced network controls, ProtectIQ cybersecurity, Bark social media monitoring, and Arlo Secure connected property cameras.
The initiative between YK Communications and Calix University is timely, given that nearly one-third of the broadband industry workforce is expected to retire within the next decade. Calix University offers a comprehensive educational platform that includes e-learning, virtual instructor-led courses, and in-person classes, covering a spectrum of topics from broadband basics to cybersecurity awareness.
According to Russell Kacer, President of YK Communications, the partnership with Calix has been instrumental in transforming their workforce to remain competitive amid ongoing industry changes and an aging workforce. YK intends to continue investing in its future with Calix innovations to ensure their community receives substantial value beyond speed and pricing.
Calix, Inc. (CALX, Financial) remains dedicated to fostering leadership within the broadband sector. John Durocher, Calix's Chief Customer Officer, emphasized that the collaboration with YK Communications exemplifies their commitment to molding future leaders and advancing the industry with comprehensive and flexible educational opportunities.
