Feb 29, 2024 / 09:30AM GMT
Richard Neil Haythornthwaite - Ocado Group plc - Independent Non-Executive Chairman
Good morning, everyone. Welcome to the Ocado Full Year Results Presentation. There's a lot to celebrate in these results, but also you're going to hear there's a lot of work that we still need to do. And it's only proper we should start with the successes.
First, we've seen a 25% increase in the live modules -- average live modules during the course of the year. The technology works, and it works well. It's delivering at or exceeding targets where we apply it. We've added 3 more live CFCs in U.K., Canada, Japan. So we extended the geographic spread and they're ramping up to target. Customers love our online grocery experience that the -- our clients are delivering in their local markets. And the NPS scores are consistently very high. You look at the Re:Imagined technologies, we're rolling those out. This is the first year they've been commercially available, and they're already being deployed in the U.K. and in Sweden.
We've expanded the Partner Success activity, some theme you'll see coming through quite
Full Year 2023 Ocado Group PLC Earnings Call Transcript
Mar 01, 2024
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