Vodafone Group PLC Digital Services & Experiences Investor Briefing - Q&A Session Transcript

Feb 15, 2024

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Sep 29, 2021 / 01:00PM GMT
Alex Froment-Curtil Froment-Curtil - Vodafone Group Plc - Group Chief Commercial Officer

Good afternoon, everyone, and thank you for joining our live Q&A on digital services. I'm Alex, Vodafone Group Chief Commercial Officer, and I'm joined today by Shameel, the CEO of Vodacom; Vinod, the CEO of Vodafone Business; and Erik, our IoT Director in Vodafone Business.

I hope you've had some time this morning to review some of the presentation and video materials we have published earlier on today, giving an overview of our digital services strategy. Let me just highlight and recap the 4 main messages we have given out.

The first is that we've systematically been improving loyalty in our customer base through a program of work centered around our digital expertise. The second is that in Europe, we are building digital services for our consumer customers. These services have in their own right, attractive economic models, but most importantly, we can see that they drive loyalty, higher satisfaction and engagement of our customers that is core for the

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