Mar 01, 2021 / 07:10PM GMT
John Wilson Ransom - Raymond James & Associates, Inc., Research Division - MD of Equity Research & Director of Healthcare Research
All right. I think we are live. Aaron and Tom, thanks for joining us virtually this year in person. The first trivia question is who has been to Great Clips in the last month and who has not? I think that's pretty obvious. Literally, I went to the Great Clips. There's a Great Clips at Canadian West Shore. And I went and got my $20 haircut in. Tom has not managed to do that, so he threw me a little bit when I saw him live.
Questions and Answers:
John Wilson Ransom - Raymond James & Associates, Inc., Research Division - MD of Equity Research & Director of Healthcare ResearchSo the -- we've got some questions. Hopefully, they have some answers. So we'll start with, Tom, it was a heck of a year. If we look back with our 2020 hindsight goggles, what was the biggest surprise to you on COVID? Where do you think the company has emerged better? What do you wish you'd done differently? And any other sort of insights you
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