In-Person Interactions During the Mortgage Process Drive Trust and Customer Satisfaction in a Digitally Dependent World

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Oct 18, 2021

The third annual Consumer Mortgage Experience Survey(1) commissioned by Solidifi U.S. Inc. (“Solidifi”) revealed that 81% of borrowers prefer an in-person closing as it instills a greater level of trust and because buying a home is one of the single largest investments in their life. In a digitally dependent society, homeowners continue to want in-person interactions when purchasing and refinancing their home.